Return Policy

Returns Policy   

Little Desires complies with the Australian Consumer Law (ACL) guidelines regarding product returns, replacement and refunds. Please note:

1. All claims must be made within 12 months of purchase and accompanied by an invoice showing proof of purchase from Little Desires.
2. The Customer is responsible for returning the product if it can be posted or easily returned.
3. In the case of defective items, a replacement item will be given where stock permits.
4. When a replacement cannot be supplied and/or a major problem with the product is identified we will provide a full refund. 
5. Account Customers with Credit Terms will have a credit applied to their account.
6. Account Customers paying by Credit Card will have the credit applied against any outstanding balance.
   • If no balance owing, then the credit can either be placed against the account for later use or refunded to the same Credit Card used in the initial transaction. 
   • Credit given to customers with a Cash trading account paying by Credit Card will be taken up against any outstanding balance. If no balance owing then the credit will be refunded to the same Credit Card used in the initial transaction.
   • Credit card details will need to be supplied by the card holder if not held on file. 

Little Desires offers credit returns where the product:

• Has been damaged in transit and is not of merchantable quality. 
• Is supplied incorrectly.
• Has been supplied within 90 days of expiration date.
• Has encountered a major failure and is not suitable for the purpose it was sold for.
• Is accompanied by a completed Goods Returns Notice (GRN). These are available from your Account Menu. For speedy processing of credits, ensure original invoice numbers are supplied for each item.

Credits will NOT be given where:

• The product was NOT purchased from Little Desires.
• The invoice relating to the credit is MORE than 12 months old.
• The Customer account is OUTSIDE trading terms.

Credit Requests can be made by selecting  "Request a Return" under Order details in your account.